• Return the product directly for replacement: If you prefer a replacement, you can send the product back to the address we’ve provided. Once we receive the returned item, we will initiate the replacement process with the product you desire.
• Feel free to send the hair back to us initially: Upon receipt of your return, we’ll proceed to re-dispatch it to you. Both options are available to accommodate your needs, and we will work diligently to ensure your satisfaction. For any further assistance or inquiries regarding the return process, please feel free to contact our dedicated customer support team. We appreciate your understanding and look forward to resolving any concerns you may have.

     Once we receive a return parcel that shows no signs of damage or usage, we will proceed with the refund process. Please note that the bank will need to verify and process the refund, which may take between 3 to 15 business days.

     During business days, we typically ship your package within 12 – 24 hours, excluding pre-order products. For Standard Shipping, it may take 10-15 business days. We strive to get your order to you as quickly as possible and appreciate your understanding. If you have any further questions, feel free to reach out.

    Should you receive an item different from what you originally ordered, kindly get in touch with us. Provide your order number, name, address, product details, and the reason for the return. Additionally, let us know whether you’re seeking a refund or a replacement. We will guide you on the necessary steps to proceed with the return.

    If the item you received is faulty, please contact us with your order number, name, address, product details, reason for return, and your preference for a refund or a replacement. We will offer guidance on how to proceed with the return. In the case of hair extensions showing signs of quality-related faults, it’s crucial to report the issue to us within 30 days of receiving the item, given that human hair is considered a consumable item during use. To address this, any faulty hair must be returned to us in its entirety for testing and examination. It should reach us within 7 days of the reported issue to prevent further damage. If no fault is found or if the hair has been damaged by the customer, the goods will be returned without a refund or replacement. Following our care instructions and using recommended hair products is advised for proper maintenance; refunds will not be granted if our products haven’t been cared for adequately. Any refunds or exchanges will be of equivalent value to the received hair products.

    Before placing your order, please ensure you’ve selected the correct color(s) from our website’s comprehensive color palette, which provides detailed information about all available colors and highlights. If you opt to provide a picture for us to match or replicate, we’ll make every effort to closely match it. You can also take advantage of our detailed and complimentary online color-matching service. Simply send us a clear photo of your hair taken in natural daylight.

     If you decide to cancel your order, you have a 24-hour window from the time it’s placed. After this period, the order will be considered confirmed, and production will commence. At that point, cancellation rights will no longer be applicable. For items that are already in stock (“pre-stocked” or “in-stock”), you can initiate a return within 30 days of receiving the item, eligible for a refund or exchange.